This is an Agreement between You (hereinafter referred to as the “Users”) and Renewate Infrastructure
Technologies Private Limited (“Renewate”) that governs the User’s handling of the search modalities, booking
services or any other services that may be offered by Renewate through its website www.Renewate.com, mobile
application, SMS or any other medium, from time to time (hereinafter collectively referred to as “Renewate
Interface”). When the Users access and/ or use and/ or book any orders using any of the Renewate Interface, the
Users agree to be bound by these Terms and Conditions (“Terms”).
1. Interpretation
“Agreement” is for the purposes of placing an order for Services through its Business Partners registered/listed
with Renewate as described hereinbelow. All the orders/enquiries placed by the Users through any of the Renewate
Interface, would be forwarded by Renewate to the Business Partners listed by it, for further processing of the
User’s orders and bookings.
“Services” means Services described in an Order Form.
“Intellectual Property Rights” Includes all rights in respect of copyright, trademarks, patents, designs,
protection of confidential information and circuit layouts, whether arising under statute or otherwise.
“Order Form” means an enquiry/ booking request placed by the Users through any of the Renewate Interface which
would in turn be forwarded to respective Business Partners listed with Renewate.
“Service’s List” means the list of Services available on any of the Renewate Interface, as amended from time to
time.
2. Applicability
The Terms of Use would be applicable between the Users and Renewate once the order for booking of Services has
been placed by the Users with Renewate.
3. Placement of Order
The Users would have the option of placing the order for Services by using the booking facility provided on any
of the Renewate Interface as may have been introduced by them from time to time. The Users must provide
requisite and complete details for completing an Order Form for the purposes of booking an order for Services to
be provided by Business Partners. The Users represent and warrant that all information and data provided by him/
her/ it in the Order Form is accurate, complete and up to date. Renewate collects the data pertaining to the
User orders and forwards them to the Business Partners for completion of the Order. Services provided by the
Business Partners are required to be in accordance and compliance with the applicable laws to which they are
subjected to as per the law of the land.
4. Delivery
The Users hereby confirm and affirm that successful booking of Services are subject to availability of the
Business Partners. Accordingly, the Users acknowledge and confirm the fact that though booking of Orders are
taken/ booked by Renewate, the Services are provided and delivered by Business Partners listed with Renewate.
5. Pricing
Renewate reserves the right to alter and/ or modify the prices of Services at any time as requested by its
Business Partners. All prices quoted on the Renewate Interface are to be paid in Indian National Rupee (INR)
only. All Services provided/ or to be provided are subject to availability of the professionals and confirmation
by the Business Partners of the Services. If any Service ordered/ booked by the Users is unavailable or
incorrectly priced, then Business Partners will advise the Users, the correct price of the Service before
beginning of the work / Service pursuant to receipt of prior approval from Renewate.
6. Cancellation and Modification
Cancellation or modification of any booking made through Renewate Interface shall be strictly in accordance with
the Business Partner’s modification and cancellation policy, including with respect to refund. The Users may
directly contact the respective Business Partner and/or Renewate Interface for processing any requests
pertaining to cancellation or modification of Services booked for. The cancellation and modification request
made by the Users to Renewate Interface will be forwarded to respective Business Partner for its resolution.
7. Refunds
If at any time the Users are not satisfied with the quality of the Services, he/ she/ it may call Renewate’s
Customer Care No. being customer wherein the complaint shall be lodged and noted and will be forwarded to the
respective Business Partners for its resolution. Accordingly, the User may claim for a creditor refund for the
Services provided by the Business Partner. Further, the Users hereby confirm and agree that the he/ she/ it
shall not claim or allege anything against Renewate in respect of the Services which are provided to the Users
by the Business Partner.
8. Warranty Disclaimer
Please note that any Business Partner is entitled to register with Renewate. Renewate does not examine whether
the Business Partner are good, reputable or quality sellers of service providers. The Users must satisfy
themselves about all relevant aspects prior to booking/ availing services. Be it noted that Renewate has not
negotiated or discussed any terms of engagement with any of the Business Partners. The same should be done by
the Users prior to booking of Services. Booking, purchasing and availing services from the Business Partners
shall be at the User’s own risk. Renewate do not investigate, represent or endorse the accuracy, legality,
legitimacy, validity or reliability of any services, deals, coupons or other promotions or materials, including
advice, ratings, and recommendations contained on, distributed through, or linked, downloaded or accessed from
the Renewate Interface. References that Renewate makes to any names, marks, products or services of third
parties or hypertext links to third party sites or information do not constitute or imply its endorsement,
sponsorship or recommendation of the third party, of the quality of any service, advice, information or other
materials displayed, purchased, or obtained by the users as a result of an advertisement or any other
information or offer in or in connection with the Renewate Interface.
9. ADDITIONAL DISCLAIMER
Users who are intending to book Services through any of the Renewate Interface are cautioned to make proper
enquiry before they rely, act upon, make any kind of booking or enter into any transaction (any kind or any sort
of transaction including but not limited to monetary transaction) with the Business Partner listed with
Renewate. Renewate does not confirm, does not acknowledge, or subscribe to the claims and representation made by
the Business Partners listed with Renewate. Further, Renewate is not at all responsible for any act of Business
Partners listed at Renewate.
10. Unlawful Activity
Renewate reserves the right (at its sole and exclusive discretion) to investigate complaints or reported
violations of the Terms and to take any action it deems fit and appropriate including, but not limited to,
reporting any suspected unlawful activity to law enforcement officials, regulators, or other third-parties and
disclosing any information necessary or appropriate to such persons or entities relating to the User’s
registration data, usage history, posted materials, IP addresses and traffic information etc, as may be required
from to time
11.Indemnity
The Users agree to indemnify Renewate and its affiliates, employees, agents and representatives and to hold them
harmless from any and all claims and liabilities (including any and all attorney’s fees) that may arise from the
User’s submissions and from their unauthorized use of Services obtained through Renewate (via its Business
Partners) from their breach of this Policy or from any such acts arising through their use of any of the
Renewate Interface. These obligations will survive termination of this Agreement (including the Terms and
Conditions).
12. Limitation of liability
The Users acknowledge and affirms that Renewate is provided “as is site” and that Renewate is not making and has
not made any warranty or representation as to suitability and/ or merchantability and/ or quality of the
Services which would be supplied/ provided by its Business Partners for any particular purpose to them. The
Users agree that in using Renewate, he/ she/ it is not relying on any statement or representation made by
Renewate which is not expressly contained in this Agreement.
IN NO EVENT SHALL RENEWATE BE LIABLE TO THE USERS ON ACCOUNT OF THEIR BOOKING, USE, MISUSE OR RELIANCE ON ANY OF
THE RENEWATE INTERFACE FOR ANY DAMAGES WHATSOEVER, INCLUDING DIRECT, SPECIAL, PUNITIVE, INDIRECT, CONSEQUENTIAL
OR INCIDENTAL DAMAGES OR DAMAGES FOR LOSS OF PROFITS, REVENUE, USE, OR DATA WHETHER BROUGHT IN WARRANTY,
CONTRACT, INTELLECTUAL PROPERTY INFRINGEMENT, TORT (INCLUDING NEGLIGENCE) OR OTHER THEORY, EVEN IF RENEWATE ARE
AWARE OF OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, ARISING OUT OF OR CONNECTED WITH THE USE (OR
INABILITY TO USE) OR PERFORMANCE OF ANY OF THE RENEWATE INTERFACE, THE MATERIALS OR THE INTERNET GENERALLY, OR
THE USE (OR INABILITY TO USE), RELIANCE UPON OR PERFORMANCE OF ANY MATERIAL CONTAINED IN OR ACCESSED FROM ANY
RENEWATE INTERFACE. RENEWATE DOES NOT ASSUME ANY LEGAL LIABILITY OR RESPONSIBILITY FOR THE ACCURACY,
COMPLETENESS, OR USEFULNESS OF ANY INFORMATION, APPARATUS, PRODUCT OR PROCESS DISCLOSED ON ANY OF THE RENEWATE
INTERFACE OR OTHER MATERIAL ACCESSIBLE FROM THE RENEWATE INTERFACE.
THE USERS ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS RENEWATE INTERFACE AND THE INTERNET GENERALLY.
THE FOREGOING LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY
AND TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW.
13. Changes
Renewate confirms and affirms that it may periodically change the terms and conditions of their website, being
www.renewate.com or mobile application, without notice, and the Users are responsible for checking the prevalent
and updated terms and conditions periodically for any revisions that may be carried out by Renewate from time to
time. All amended Terms and Conditions become effective upon Renewate’s posting to the website, being
www.renewate.com or mobile application and any subsequent use of the website or mobile application after such
revisions have been posted signifies the User’s consent to such changes/ modifications carried out by Renewate
from time to time. If any such change or modification is unacceptable to the Users, they should not use the
website, being www.renewate.com and/ or mobile application (as the case maybe) and should intimate Renewate,
immediately and without any delay. If following any such change or modification, the Users continue to use the
website being www.renewate.com or mobile application or content, they will be deemed to have accepted those
changes or modifications.
14. Privacy Policy
Renewate is committed to protecting the privacy and confidentiality of any personal information that it may
request and receive from its Users, clients, customers, Business Partners and other users of the Website. To
read Renewate’s privacy policy statement regarding such personal information please refer PRIVACY POLICY. By agreeing to our terms and conditions you give us permission to contact you through Email, call & SMS.
The Users hereby confirm and acknowledge that the contact details and other details provided by them to Renewate
would be used and forwarded by Renewate to the Business Partners for which call or enquiry has been made by the
Users.
15. General Instructions
Renewate’s Business Partners, who have accepted booking orders and have agreed and consented to process and
cater to the User’s order as per their request, are solely responsible for quality, delivery and billing of the
Services provided by them.
The Users agree and affirm that:
(i) Renewate only acts as a platform or intermediary or interim channel for introducing the Users and the
Business Partners.
(ii) Renewate makes no representation and gives no warranty or undertaking (express or implied) as to the
timeliness, accuracy, completeness, effectiveness, credibility or reliability of the Business Partners for any
particular purpose in any manner whatsoever.
(iii) Renewate shall not be held responsible or liable for any loss, damage, injury or other claim or outcome
arising from the User’s reliance upon usage of any of the Renewate Interface’s inability to meet their needs.
(iv) Renewate shall not be held responsible for any delay, failure, interruption, or corruption of any data or
other information transmitted in connection with the User’s usage of any of the Renewate Interface, which is
beyond its control. For the avoidance of doubt, it is agreed by the Users that Renewate does not accept
responsibility for any interference or damage to the User’s computer system which may arise in connection with
their use of any of the Renewate Interface.
(v) By agreeing to our terms and conditions you give us permission to contact you through Email, call & SMS.
16. Force Majeure
The Users agree and consent that none of Renewate and/ or the Business Partners would be held liable for breach
of these terms of use to the extent that such breach is caused by or arises out from prohibition or restriction
by law or regulation or any government, fire, flood, storms, weather, strike, lock-out or other labour problems,
accident, riots, acts of God or any other events which is beyond its control.
17. Arbitration:
In the event a dispute arises between the Users and Renewate as per the terms of use, the Parties shall attempt
to amicably resolve the dispute through mutual discussions. Where the dispute is not resolved for a period of 90
days from the date of the dispute, either Party can, upon giving a written notice to the other party, declare
its intention to initiate arbitration proceedings. The arbitration will be conducted in English in accordance
with the rules prescribed under the Arbitration and Conciliation Act, 2013. The venue for the arbitration shall
be Pune, Maharashtra, India. The arbitration shall be conducted by a sole arbitrator appointed by Renewate. The
award of the arbitrator shall be final and binding on the parties. Each Party shall bear its own cost of
arbitration.
18. Governing Law and Jurisdiction:
This Agreement shall be governed and construed in accordance with the laws in India. Any dispute arising
hereunder shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.
19. Provisions are Severable.
Each provision of this Agreement (including these Terms and Conditions) is severable. Severance does not affect
any other provisions of this Agreement. The Users are advised to exit the Renewate Interface, if they do not
agree to the terms contained in this Agreement (including these Terms and Conditions). For further queries &
assistance, the Users may email on Renewate’s customer email id contact.us@renewate.com & ask for its Customer
Support Team for any further help and assistance.
