Why do I have to pay Advance Amount for booking ?
1. What is the Advance amount payment for ?
The advance amount payment, is the part of the contractually due sum that is paid by you in advance for goods or services, while the balance included in the invoice will only follow later. The advance payment is necessary for us to reserve the service time for our service partners and renovation equipment - material requirements. The advance amount will be booked under your order and adjusted in lieu of final invoice/amount.
2. What modes can I pay the advance amount in ?
Once you click the "Pay Advance Amount" button, you will be redirected to a payment gateway where you can pay this through a variety of online payment modes including Credit Card, Debit Card, Online Banking, UPI, Wallets etc. At the moment we do not accept any cash payments.
3. What happens to the advance amount if I cancel booking ?
You can cancel the booking upto a day before the service partner visit, in which case we will complete refund the advance amount.
When do I have to pay the remaining amount ?
1. What are the payment stages ?
The remaining balance ( after payment of advance amount ) will be charged from you in a 50% & 50% amount in the middle of the renovation & at the end of the renovation work. Payment links will be generated for you to pay the same through online options including EMI, Credit Card, Debit Card, Online Banking, UPI, Wallets etc. No direct cash payment will be accepted.
2. What if I want to make more advance payment ?
The advance payment amount is calculated based on the items added and the scope of work. If you wish to make more upfront payment, we will share the payment link with you to make the same through various options including EMI, Credit Card, Debit Card, Online Banking, UPI, Wallets etc.
Any existing offers / discounts or EMI options ?
1. Do you offer any coupons / offers ?
Yes, please check the ongoing offers / promotions ongoing on the home page or in the offers section after you add the items. Apply the coupon codes or pay using the method mentioned in the offer to avail of attractive discounts.
2. Can I pay in EMI ?
Yes, you may avail of the various attractive EMI offers to pay in easy monthly installments. Please check the offers section or find them at the payment checkout / payment gateway page.
Why am I getting better rates from someone else ?
1. A local contractor just offered me a better rate than you ?
Any building material has different categories; we have considered graded materials which will be durable and long lasting along with professional workmanship. Unlike few external service providers who take a large percentage of profit and substitute the material with cheaper or inferior grade material, we at Renewate, try that you get your money’s worth of quality product and workmanship.
2. Is it cheaper to get it done from a local service provider ?
The prices and rates at Renewate are extremely competive keeping in mind graded materials & workmanship, hence any lower costs will certainly have a compromise on either the material being used or the skill level of the workman.
What if the landlord / home owner is going to pay, not me ?
1. Can someone else pay for the work ?
Yes, you may share the invoice details with someone for them to pay the amount. We will share the details over email for you to proceed with the same.
Why are certain items in the cart that I did not choose ?
1. When I have chosen to do tile work, why is there painting being added ?
When you choose to do a certain category of work, the absolutely required followup work is added to make the finishing as desired. eg. when you tile a wall or a dado, the painting around that area is bound to get bad and has to be repainted again. Hence, you would observe certain items being added to your work order.
2. Can I opt out of these work items for now and do it later ?
Ideally, we will advise you against it since it would effect the overall renovation work quality. However if you wish to do it at your own risk, you may delete these items from the cart. The renovation work guarantee will not be applicable then.
How accurate are the calculations ?
1. How are the amounts being calculated ?
Renewate uses a patent pending technology to accurately calculate the desired work and the associated amount to give you the best quality rates. We take into account several factors such as the city you live in, the kind of work required, the multiple service skills required, amount of material required etc.
2. Why is there no visit required for estimation ?
Renewate's patent pending technology allows us to correctly estimate and give you the best rates with few inputs to help you start the work quickly and make the process more smoother and efficient. You can be assured of the same while making the booking.
What guarantee is there on the renovation work ?
1. How will you guarantee the quality of work ?
We only work with experienced, verified and skilled service partners thus enabling us to send to you the best of the best. We also take into account the kind of work required and send the required set of skilled set of professionals ( service partners ). We however do not guarantee on any service quality done by the service partner / professional and it is the responsibility of the service partner / professional to provide it you. Please ensure you have the required guarantee from him/her at the time of work initiation & completion. Service quality sign-off to the service partner/ professional is your responsibility.
2. How can I check for the service quality ?
Once you book the services, we share with you over email a set of quality processes, assessment parameters and checklist for you to supervise the work and co-ordinate with our service partners. We would request you to go though them in details and follow the procedure.
What all is part of the costing ?
1. Does the invocie cost also include material cost ?
Yes, unless specifically mentioned in the invoice, your costing is including the cost of all material required for the work. Please go through the item description in details to understand the same.
2. How do I choose specific designs / colour finishes ?
After completion of the booking, we alert our service partner to visit you as per the specified time set. You may share the choices of your finishes/colours with the service partner and he will be the one point of contact for you. Please note that your choices will be limited to the category and rate chosen by you for the work order.
How does the work flow happen post I make the payment ?
1. When and how does the work start ?
After you confirm the order along with the specific date & time of appointment, our service partner will visit you. Note that the service partner is now your only point of contact for the work. They may be contractors or service professionals depending on the type of work you have ordered. You will be required to coordinate with them for planning out the work start date and targeted completion date based on your requirements or feasibility.
2. How many days will it take to complete my work ?
The service partner will discuss with you in details about the work flow etc. and then set for the project timeline. Please do not push for non-feasible timelines and take into account work conditions, holidays, weather, travel time and other restrictions.
3. What would I be required to ensure timely work completion ?
You will have to ensure smooth work flow by making sure the service partners get the required help to access the work area, including their security clearance at entrance ( if require security passes ), smooth movement through service elevator/lift/staircase and allocated proper area for storage/disposal/rest etc. Please coordinate the same with the service partner regularly for service completion.